The Institutions believes that Feedback is an essential and integral part of an ongoing learning process. It helps in gathering the perception of learning experiences/learning outcomes, comprehensive Course review, motivation and engagement along with overall satisfaction of all the stake holders at various levels for continuous improvement of the programs, departments and the Institution as a whole.

To achieve the intended purpose of the Feedback System, all departments shall ensure the effective implementation of this Feedback Policy throughout each semester session. Feedbacks must be analysed, timely actions must be taken and all the records should be maintained properly. The departments must utilize the feedbacks in course and programme outcome assessments as per the OBE guidelines. The feedback process shall be carried out through the college management systems — LOGICS and ETLAB — to ensure systematic collection, analysis, and documentation of student feedback. However, in case, wherever not possible, manual method can also be employed. Feedback forms are made available as annexures to this feedback policy. The parameters not relevant/applicable to certain course/ programme of Theory and Practical Feedbacks can be modified/ altered/ removed by the IQAC Coordinator in consultation with the course coordinator, Head of the Department and Dean Academics.

The Feedbacks are classified as Formal/Structured and In-formal feedback depending upon the method employed. The detailed guidelines pertaining to the implementation are outlined.

Formal Feedbacks

These Feedbacks must be taken in the Department periodically as stated below:-

Theory Feedback/ Practical Feedback:

• Theory and Practical Feedback must be taken from the students during the mid of the semester and end of semester.
• Its analysis must be done in immediately and corrective actions should be taken at department level immediately so as to enhance the process of effective teaching learning and course delivery.
• The format for Theory/Practical courses feedback is marked as Annexure-I and attached with this document.

Analysis :

1. Summarize & analyze the feedback received from the students.
2. Categorize it in a scale of Excellent (90-100%), Good(80-90%), Fair (70-80%), Poor(<70

Action :

1. Based upon the feedback rating the following actions must be taken by the Head of the Department.
2. If student rating is Excellent :-

            i.Discuss with concerned Course in-charge & appreciate his/her efforts.

            ii.Share the success story with the other faculties in the departmental meeting

            iii.Issue letter of appreciation for Excellent rating from the Head of the Department.

1. If student rating is Good:-
2. Discuss with concerned Course in-charge & appreciate the efforts.
3. Help him/her to analyse and find out the reason for not getting excellent rating.

iii. Motivate him/her to get excellent rating for the next time.

1. If student rating is Fair:-
2. Separately discuss with a few average students in the class for the difficulties faced in the course method of teaching deficiency if any.
3. Based on the feedback received from these students discuss the criticality with the concerned course coordinator.

iii.        Suggest him/her the remedial actions for the improvement. Motivate him/her to perform better.

1. A counselling form is shred to faculty and is asked to fill it up
2. d) If the student rating is Poor
3. Visit the class room & discuss with the students on the respective course, understand the difficulties faced. Try to find out the exact issues.
4. Share feedback with the concerned faculty and try to understand his/her issues.

iii.        Based on the above discussions, suggest him/her the remedial actions. He/she may be asked to attend  pedagogical training and attend the FDPs in the relevant area of the course immediately.

1. Make him/her aware of the importance of feedback, how students observe the classes and the importance and seriousness of the profession.
2. HOD should use these feedbacks for further academic improvement & faculty assessment.
3. Record of discussion with the faculty must be maintained in the Feedback file.
4. A summary of the feedback analysis and action taken must be submitted to the Principal/IQAC/Dean Academics.

Course Exit Survey (CES)

• This survey must be taken at the end of the semester for each course covering all the aspects of the course, specifically the course outcome.
• The CES should be taken for both Theory & Practical Courses.
• Each Course coordinator need to prepare this feedback form based on the nature of the respective course.
• The sample format for Course Exit Survey is marked as Annexure-II and attached with this document.

Analysis :

1. Summarize & analyze the feedbacks received from the students.
2. Categorize in a scale of Excellent (90 -100%), Very Good (80-90%), Good (70 – 80%) , Fair ( 60 – 70 %) and Poor (<60%).

Action:

1. The HOD should compile the analysis and discuss it with the PAC to formulate necessary recommendations for improving the teaching–learning process in the next offering of the course.

Students Satisfaction Survey :-

• This survey must be taken at the end of each semester which shall be the best indicator for the Student Satisfaction Level on overall Institutional performance.
• It shall be two part survey on :

1. Teaching learning process.
2. Institutional facilities and support.

• The format for Student Satisfaction Survey marked as Annexure-III and attached with this document.

Analysis :

1. Summarize & analyze the feedbacks received from the students.
2. Categorize in a scale of Excellent 90-100%), Very Good (80 – 90%), Good (70 – 80%) , Fair ( 60 – 70%) and Poor (<60%).

Action :

1. Based upon the survey the suitable actions towards teaching learning facilities and support must be taken by the Head of the department at department level
2. The results, its analysis and proposed action/ action taken for this feedback must be submitted to the Principal/IQAC (hard & validated soft copy) after each semester along-with the significant suggestions from the students.
3. The Principal/ IQAC must further analyze these feedbacks and through the process involving Institutional bodies initiate actions, reforms and establish mechanisms to satisfy the survey needs.
4. Minutes of the meeting on the action taken report on this feedback must be maintained.
5. All the records of the survey must be maintained at all levels.

Any Enhancement Programs, Workshops, Trainings, FDP’s etc.

• Any activity carried out in the department must be closed by its feedback.
• The department may design their own feedback questions of these activities and the feedback must be the good indicator of the mode of delivery/method, planning & execution and outcome of that activity.

Analysis:

1. The feedback received for the activity must be summarized and analyzed properly.
2. It can be categorized in a scale of Excellent (90-100%), Very Good (80-90%). Good (70-80%), Fair (60-70%) and Poor (<60%).

Action:

1. Based upon the feedback rating, the concerned authority may initiate actions at his/her her level towards continuous improvement of such activities.
2. Appreciation and motivation towards improvement must be followed with the feedback
3. All the records viz Feedback collection, analysis and action taken mast be maintained.
4. A copy of the record must be marked to the Principal/ IQAC for further assessment and future actions at higher level.

Program Exit Survey :

• The feedback must be taken at the end of the program from the students.
• It must be the indicator of the program outcomes attained by the respective departments.
• The format for Program Exit Survey is marked as Annexure-IV and is attached with this document.

Analysis:

1. The feedback received must be summarized and analyzed.

Action:

1. The Head of the department must use this feedback for the program enrichment and must incorporate the valuable suggestions at department level.
2. All the records viz Feedback collection, analysis and action taken mast be maintained.
3. A summary of feedback record must be submitted to the Principal/IQAC along with significant suggestions for further assessment and actions at higher levels.

Employer Feedback:

• An employer feedback must be taken from the employers of our alumni once a year for course review, alumni’s performance and suggestions regarding the change/addition/modification in curriculum so as to meet the Industry needs.
• The feedback will be initiated, collected and analyzed by the Training and Placement department of the Institute.
• The format for Employer feedback is marked as Annexure-V and is attached with this document

Analysis:

1. The feedback received from the Employer must be summarized and analyzed properly.

Action:

1. The feedback received, analyzed must be shared with the respective departmental heads by the T&P
2. The respective departmental head must analyze the feedback report further and take actions for improvement.
3. All the records viz Feedback collection, analysis and action taken must be maintained.
4. BoS must be updated with the comments on the review of syllabus for enhancement of the course contents.
5. A summary of feedback record must be submitted to the Principal/IQAC along with significant suggestions by the faculties for further assessment and actions at higher levels.

Alumni/ Parent Feedback :

• Alumni feedback must be taken at every alumni meeting.
• Parent meeting must carried out once in a semester.
• The feedback must be initiated, collected and analyzed by the respective department of the Institute.
• The format for Alumni feedback is marked as Annexure-VIII and Parent Feedback ay Annexure-VI and is attached with this document.

Analysis:

1. The feedback received from the Alumni/Parent must be summarized and analyzed properly.

Action:

1. The best actions must be taken at department level by the Head of Department.
2. All the records viz Feedback collection, analysis and action taken mast be maintained.
3. A summary of feedback record must be submitted to the Principal/IQAC along with the significant suggestions by Alumni/ Parents for further assessment and actions at higher levels.

In-Formal Feedbacks

1. Normally HOD should maintain the routine practice and discuss with students regarding the quality of ongoing teaching learning process in the department.
2. This could be done by discussing with sample no. of students separately/surprise visit in the regular hours.
3. During visit of parent in the department, HOD should take an informal feedback of the Department & the Institute
4. The Head of Department must also take informal feedbacks from the Faculties and non-teaching staffs for the improvement of department and the Institution.
5. If any suggestion or grievances is received in the informal feedbacks from the students/parents, the same needs to be addressed proactively to improve the system.
6. The students shall be encouraged to provide their suggestions in the suggestion box to improve the department/Institute activities.

• This suggestion box must be open by the Principal in the presence of Head of Department and concerned in-charge.
• These suggestions must be discussed between Principal, HoD and concerned faculty with a formal meeting at Principal’s Office and decisions must be made by the authority to address these suggestions.